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Free Local Pick Up available in Ottawa

Have a question? Check the list below to see if we have your answer

Customer Care

Shipping Policy

How much does shipping cost?

We use Canada Post as our shipping courier and the costs are as follows:

Domestic Shipping (Canada)
Standard Flat Rate: $10 CAD
Priority Shipping: $20 CAD

USA Shipping
Standard Flat Rate: $13.50 CAD
Priority Shipping: $30 CAD

International Shipping 
Cost and delivery estimate will vary by location and is calculated by Canada Post

How long does shipping take?

Shipping times vary by location, please allow up to 7 business days for shipping within Canada and up to 14 business days for the USA.

International shipping estimates vary by location

All orders received by 5pm on business days within 72 hours. Orders received on holidays and weekends will be processed the following business day.

Any customs or duties that may be incurred on your package are the sole responsibility of the customer, they are determined by the destination country and not by Twenty20 Skincare

Which countries do you ship to?

We ship our products across Canada and the United States.

We also offer International Shipping

More shipping questions?

If you have specific questions about your order and/or shipping, please email us at info@twenty20skincare.com
We are open Monday - Friday 9:00am - 5:00pm EST

Payment

What forms of payment do you accept?

All major credit cards such as Visa , MasterCard, American Express, Discover, Diners Club, JCB and Union Pay.

Paypal is also another one of our secure methods of payment.

Apple Pay and Google Pay is available on all supported devices and browsers.

Do you have discount codes?

We may run promotions from time to time and may send out coupons or discount codes.

*Terms and Conditions apply

Frequently asked question

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.

Frequently asked question

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.

Returns & Exchanges

What is your return policy?

We are pleased to provide a full refund on any unused products returned within 15 days of purchase.

Can I exchange my item for another?

If an exchange is needed on unused products for whatever reason please contact us at info@twenty20skincare.com

Can I return an open item?

Due to the nature of our products, we do not offer returns or refunds on used products.

In the event that you are unhappy with an opened product please contact us immediately and we will do everything in our power resolve to the issue.

My item was damaged in transit, what do I do?

In the rare event that your product is defective or damaged upon arrival, please send us an email with your order details at info@twenty20skincare.com

We will work to ensure you receive a full refund, credit or replacement on a case by case basis.

How do I package my item for return?

You may use any packaging of your choice which does not compromise the safety of the product.

Privacy & Data

At Twenty20 Skincare, privacy is a priority for us and we follow legal requirements and best practices to ensure you are protected.

Read the privacy policy in full →

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